Have a question or concern?

Please check our FAQ below or reach out to us with our contact form, and we will get back to you as soon as possible.

Frequently Asked Questions

Online Orders

• Can I cancel or change my order after it has been placed?
  • To modify or cancel an order, please reach out to the store where you plan to pick up the order. They will assist you with any changes needed, ensuring your satisfaction with the purchase process. Feel free to contact the store directly, and their team will guide you through the necessary steps.

• Do I have to register online to place an online order?
  • No, registering is not mandatory for placing online orders. You have the option to check out as a guest user. However, we highly recommend registering for an account to facilitate easy order tracking, access to your order history, and a more streamlined shopping experience. Registering ensures you can manage your orders efficiently and enjoy additional benefits.

• Do prices vary for items available online and in my local store?
  • In some cases, prices may differ between our online platform and local stores due to promotions, exclusive online deals, or regional variations. We recommend checking both options to find the best value for your preferred products. Feel free to reach out to our customer support for assistance in comparing prices or if you have any specific inquiries.

Online Accounts

• Do I have to be a member to shop online?
  • Anyone can shop online and pick up the items in-store. Membership is not required for online shopping at Stockdale’s. We welcome all customers to explore our online store and conveniently collect their selected items in-store. Happy shopping!

• Linking Your Email To Your at Stockdale’s Account
  • Are you eager to link your email to at Stockdale’s merchant account for a more efficient business operation? Good news! The process is straightforward, and you can achieve this by contacting our responsive customer support via email. Here's how:
    • Email Support:
      • Compose an email to [email protected], clearly stating your intention to connect your email to your merchant account.
      • Include your account details and any specific preferences or requirements you may have.

Our dedicated support team will promptly guide you through the steps to seamlessly integrate your email with your Stockdale’s merchant account. Thank you for choosing at Stockdale’s for your business needs, and we look forward to assisting you!

• I Haven’t Received My Registration Email
  • So, you've successfully registered for your online account, but you haven't received the confirmation email. No worries – we're here to guide you through the steps to ensure a smooth process. Follow these instructions to troubleshoot the issue:
  • Step 1: Check Your Spam or Junk Folder
    • Start by checking your email's spam or junk folder. Sometimes, confirmation emails may be filtered into these folders by mistake.
    • If you find the email in your spam or junk folder, mark it as "Not Spam" or move it to your inbox to ensure future communications reach you directly.
  • Step 2: Verify the Email Address
    • Confirm that the email address you provided during registration is accurate. Typos or errors in the email address can prevent the confirmation email from reaching you.
    • If you suspect an error, log in to the website and check your account settings to ensure the correct email address is associated with your account.
  • Step 3: Resend the Confirmation Email
    • Visit the at Stockdale’s website and log in using the credentials you used during registration.
    • Navigate to your account settings or profile section.
    • Look for an option to resend the confirmation email. Click on this option to have the email resent to your registered email address.
  • Step 4: Whitelist Stockdale’s Email Addresses
    • Add Stockdale’s email addresses to your email provider's whitelist or contacts list. This ensures that future emails from Stockdale’s are not marked as spam.
  • Step 5: Contact Stockdale’s Support
    • If you've followed the steps above and still haven't received the confirmation email, reach out Stockdale’s customer support for assistance.
    • Contact our support team via email [email protected]. Provide them with your registration details, and they will help you verify your account.
  • Step 6: Check Server Delays
    • Occasionally, email servers may experience delays. Wait for a reasonable amount of time and check your email again.
    • If the delay persists, contact your email service provider to inquire about any potential issues on their end.

We understand that timely access to your Stockdale’s account is crucial, and we're here to assist you throughout the process. If you encounter any challenges or have further questions, don't hesitate to reach out to our dedicated customer support team for personalized assistance.

Remember, we're committed to ensuring Stockdale’s experience is seamless and enjoyable. Thank you for choosing Stockdale’s!

• How do I reset my password?
  • At Stockdale’s, we understand that keeping your account secure is a top priority. If you've forgotten your password or need to reset it for any reason, don't worry – the process is quick and straightforward. Follow these step-by-step instructions to reset your Stockdale’s online account password:
    • Step 1: Access the Password Reset Page
      • Visit Stockdale’s website and navigate to the login page.
      • Below the login fields, you will find a link that says, "Forgot Password?" Click on this link to initiate the password reset process.
    • Step 2: Enter Your Email Address
      • On the password reset page, you will be prompted to enter the email address associated with your Stockdale’s account. Make sure to enter the email address correctly.
      • Once you've entered your email, click on the "Submit" or "Reset Password" button.
    • Step 3: Check Your Email Inbox
      • Shortly after submitting your email address, check your inbox. You should receive an email from Stockdale’s containing a link to reset your password.
      • If you don't see the email in your inbox, please check your spam or junk folder.
    • Step 4: Click the Reset Link
      • Open the email Stockdale’s and click on the provided link. This link will direct you to a page where you can create a new password.
    • Step 5: Set a New Password
      • On the password reset page, enter your new password. Make sure to choose a strong and secure password that includes a mix of letters, numbers, and symbols.
      • Confirm your new password by entering it again in the designated field.
      • Click on the "Save" or "Reset Password" button to confirm the changes.
    • Step 6: Log In with Your New Password
      • Return to Stockdale’s login page.
      • Enter your email address and the new password you just set.
      • Click on the "Log In" button to access your Stockdale’s online account.

Congratulations! You've successfully reset your Stockdale’s online account password. If you encounter any difficulties during this process, feel free to contact our customer support for assistance.

• I am not receiving my Stockdale’s Password Reset Email
  • At Stockdale’s, we understand the frustration of not receiving a password reset email when you need it. If you're facing this issue, don't worry—this guide is designed to help you navigate through the troubleshooting process. Follow these steps to regain access to your Stockdale’s account:
    • Step 1: Check Spam or Junk Folder:
      • Start by checking your email's spam or junk folder. Sometimes, our password reset emails can be filtered there by mistake.
      • If found, mark the email as "Not Spam" or move it to your inbox.
    • Step 2: Verify Your Email Address:
      • Double-check the email address you used for your Stockdale’s account. Ensure it is accurate and matches the one you are checking.
      • Log in to the Stockdale’s website and review your account settings to confirm the registered email address.
    • Step 3: Resend Password Reset Email:
      • Visit Stockdale’s website and navigate to the login page.
      • Click on "Forgot Password?" to initiate the password reset process.
      • Look for an option to resend the password reset email and click on it.
    • Step 4: Whitelist Stockdale’s Email Addresses:
      • Add Stockdale’s email addresses to your email provider's whitelist or contacts list to prevent our emails from being marked as spam.
    • Step 5: Contact Stockdale’s Support:
      • If the issue persists, contact our customer support for personalized assistance.
      • Email [email protected] with a clear explanation of the problem, including your full name and registered email address.
      • Utilize the online chat feature on our website for real-time assistance.
      • Check for a provided phone number and call our support team for immediate help.
    • Step 6: Use an Alternate Email Address:
      • If you have an alternative email address linked to your Stockdale’s account, consider requesting the password reset email be sent to that address.
      • Ensure you have access to the alternative email inbox for the reset instructions.

Stockdale’s is committed to providing exceptional customer service, and we apologize for any inconvenience you may have encountered. Our support team is here to assist you in resolving this matter promptly.

Remember, your security and satisfaction are our top priorities. If you have any further questions or encounter any challenges during this process, please do not hesitate to reach out to us. Thank you for choosing Stockdale’s for your online needs!

In-Store and Curbside Pickup

• How do I return my store pick up items?
  • Returning your Store Pick Up items is easy. Simply bring the items back to the store, and our team will assist you with the return process. We appreciate your business and are here to ensure a smooth and convenient experience for all your shopping needs. If you have any questions or need further assistance, feel free to reach out to our friendly store staff. Thank you for choosing us!

• How long do I have to pick up my order at the store?
  • We understand the need for flexibility. Your items will be held for you until close of business two days after your order is ready for pickup. Should you be unable to pick up your order within this timeframe, we'll cancel the order and return the items to inventory. Rest assured; your credit card will not be charged for items not picked up.

To make any changes or cancel a Pickup in Store order, please contact the store where you are scheduled to pick up your order. Our team will be happy to assist you with any adjustments you need. Thank you for choosing us for your shopping needs!

• How does “Curbside Pickup” work?
  • Once you receive the "Ready for Pickup" notification, head to the store and call the designated phone number provided in the parking area. Look for the designated parking spots marked for curbside pickup; the phone number to call is posted at these spots. Our team will promptly bring your items to you, ensuring a convenient and contactless pickup experience. We appreciate your cooperation and look forward to serving you with our Curbside Pickup service!

• Where do I pick up my items in the store?
  • To locate the pickup area in the store, keep an eye out for "Online Orders" signs. These signs will guide you to the designated section. Alternatively, feel free to ask any team member for assistance, and they will be happy to direct you to the right place for a seamless pickup experience. Your convenience is our priority, and we're here to help you every step of the way!

• Can I pick up some items at the store and have some items shipped to my home?
  • Currently, we do not offer the option to ship items directly to your home. However, we appreciate your interest and are actively working to provide this service soon. For now, we encourage you to take advantage of our convenient in-store pickup options for a seamless and efficient shopping experience. Stay tuned for updates on our evolving services!

• Will my vehicle be large enough to transport my items?
  • The suitability of your vehicle for transporting your purchased item depends on the specific product. Please ensure that your vehicle is adequately sized to accommodate the dimensions of your purchase. For larger items, it's recommended to come prepared with tie-downs or bungee cords to secure your items during transport. This ensures the safety of both your purchase and your journey home.

• What do I need to bring at the time of pick up?
  • To expedite the pickup process, please bring your order confirmation email with you. This email serves as proof of your purchase and will help our team efficiently locate and hand over your items. Your cooperation in presenting the confirmation email is greatly appreciated, ensuring a smooth and speedy pickup experience.

• Who can pick up the order?
  • You have the flexibility to either pick up your order yourself or designate another person for the pickup. During the checkout process, simply enter the contact information of the designated individual on the delivery page. This ensures a smooth and hassle-free pickup process, allowing you or your chosen representative to collect the order with ease.

In-Store and Curbside General Information

Shopping just got more convenient with our Buy Online, Pick Up In-Store, and Curbside Pickup options! These services are designed to make your shopping experience faster, easier, and more flexible. Read on to discover the benefits and how to take advantage of these hassle-free options.

Buy Online, Pick Up In-Store

Have you ever wished to skip the shipping wait and avoid delivery charges? Our Buy Online, Pick Up In-Store service is your answer! Here's how it works:

Browse and Shop Online:

• Explore our website and choose from a wide range of products.

Place Your Order:

• Add your desired items to the cart and proceed to checkout.
• Select the "Pickup In-Store" option during checkout.

Pick Up Your Order:

• Usually within 2 hours, your order will be ready for pickup at the store location you selected.
• Head to the store at your convenience and collect your items hassle-free.
• This service not only saves you time but also ensures you get your items swiftly without incurring additional costs for shipping.

Curbside Pickup:

• In addition to Buy Online, Pick Up In-Store, we're excited to introduce Curbside Pickup, now available for all stores and items marked as "Pickup In-Store (free)" on our website.

Select Curbside Pickup during Checkout:

• When placing your order online, choose the Curbside Pickup option at checkout.

Receive Notification:

• Once your order is ready, you'll receive a notification indicating that your items are prepared for pickup.

Pick Up Safely:

• Drive to the store and park in the designated Curbside Pickup area.
• Contact the store as instructed in your notification, and our team will bring your order directly to your vehicle.

Curbside Pickup is the perfect solution for those looking for a contactless and convenient way to collect their orders while on the go.

With Buy Online, Pick Up In-Store, and Curbside Pickup, we're committed to providing you with a seamless and flexible shopping experience. Explore the possibilities, save time, and enjoy the convenience of picking up your purchases at your own pace. Happy shopping!

Return Policy

• How do I return my store pick up items?
  • Returning your Store Pick Up items is simple. Just bring the items back to the store, and our team will assist you with the return process. We appreciate your business and are committed to ensuring a hassle-free experience for all your returns. If you have any questions or need assistance, our friendly store staff will be happy to help. Thank you for choosing us for your shopping needs!

• How long does my return take?
  • For in-store returns, the processing is immediate. However, the time it takes for the credit to reflect in your account is dependent on your bank's processing time. Rest assured, we strive to ensure a swift return process, and any delays in the credit appearing in your account are subject to your bank's procedures. Thank you for your understanding, and we appreciate your trust in us for your shopping experience.

• Can I exchange my order?
  • Absolutely! If you wish to make an exchange, please visit us at any of our stores. Our team will be delighted to assist you with the exchange process and ensure you find the perfect replacement for your order. Your satisfaction is our priority, and we look forward to serving you in-store for a seamless exchange experience. Thank you for choosing us for your shopping needs!

• What do I do if my order is damaged or missing parts?
  • Before accepting delivery, carefully inspect the merchandise for any damage. If you find that your item has arrived damaged and you choose not to accept it, please refuse delivery and make a note of the damage on the delivery receipt.
  • In the event that your purchase is damaged or missing parts, please contact us immediately. We are committed to resolving any issues promptly and ensuring your satisfaction. Your feedback is valuable to us, and we appreciate your cooperation in reaching out to our customer support team for assistance. Thank you for choosing us for your shopping needs.

Products

• Who do I contact about a Rating and Review issue?
  • For any Rating & Review issues, please reach out to our customer support team. They are ready to assist you with any concerns, questions, or feedback related to the Ratings & Reviews feature. Contact our customer support for prompt and personalized assistance. Your satisfaction is our priority, and we appreciate your commitment to enhancing the overall customer experience. Thank you for choosing us for your shopping needs!

• What are ratings and reviews?
  • Ratings and Reviews are a valuable feature on our site that enables consumers who have purchased and experienced our products to share their feedback. Users can provide a product rating using a 5-star classification and include personal comments about their experience with the product. This information is beneficial for other shoppers, helping them make more confident purchase decisions based on real customer experiences. It's important to note that all reviews undergo a thorough approval process before being posted online to ensure the authenticity and relevance of the information shared. We encourage our customers to contribute to this community-driven feature, fostering an environment where everyone can make informed choices. Thank you for being a part of our Ratings & Reviews community!

• Why do you show products online that are currently not for sale online?
  • Our online platform serves as a virtual showroom, providing valuable information to consumers for research and planning purposes. This practice, known as "showrooming," allows us to showcase some of our most popular products online, even if they are not currently available for purchase through our online store. Our goal is to offer customers a comprehensive view of the diverse range of items available at our physical stores, enhancing their overall shopping experience. We appreciate your interest and understanding as we strive to provide you with the best information and service. Thank you for choosing us for your shopping needs!

• Why do you not show all of your products online, even the ones only available in-store?
  • Our online product selection is curated to provide a focused and relevant shopping experience for our online customers. While our site's assortment continues to expand, not all products available in our stores may be featured online. We continually assess the "web-worthiness" of each product, considering factors such as demand and customer preferences, to determine if they should be available for online purchase or showcased for informational purposes. Rest assured, we're committed to enhancing our online offerings based on customer needs and preferences. Thank you for your understanding and for choosing us for your shopping needs!

Pricing

• How do I place a tax-exempt order online?
  • Bring Proof of Tax Exemption to the Store:
    • Bring proof of your tax exemption status to any of our stores. Our team will verify and document your tax exemption status on your account.
  • Connect Merchant Account with Online Account:
    • Ensure that your Merchant account is connected with your online account. If you have a tax exemption certificate on file, make sure it is associated with your online account.
  • Contact Customer Support for Verification:
    • If needed, contact customer support to verify that your Merchant account is properly connected to your online account. Our team will assist you in ensuring a seamless connection.
  • Reflect Tax Exemption Online:
    • Once these steps are complete, your tax exemption will be reflected when you purchase tax-exempt items online.

We appreciate your cooperation in following these steps to ensure a smooth and accurate processing of tax-exempt orders. If you have any further questions or need assistance, feel free to reach out to our customer support team. Thank you for choosing us for your tax-exempt purchases!

• What is a payment pre-authorization for credit card purchases?
  • A payment pre-authorization is a standard practice on orders paid with a credit or debit card. It is applied as soon as the order is submitted to reserve the total amount of your order while it undergoes processing. Once the order is picked up, the pre-authorized payment is eliminated, and it is replaced with the actual charge for the order. If the order is not picked up or there is an issue with the product, the payment pre-authorization will typically disappear from your account after 3-5 business days. This timeframe is subject to your banking institution's policy. We strive to maintain transparent and secure payment processes, and we appreciate your understanding of this standard procedure. Thank you for choosing us for your online orders!

• After I choose a payment type, how soon will you charge my account?
  • For credit and debit card payments, the total amount of your order will be charged once the items are picked up. Initially, the total order funds are reserved as a pre-authorization when the order is placed. This pre-authorization is removed if the order is canceled. It's important to note that the total charge may be lower than the initial authorization if changes are made to the order. However, the final charge will not exceed the original authorization amount. We strive to ensure a transparent and accurate billing process, and we appreciate your understanding. Thank you for choosing us for your online orders!

• What forms of payment do you accept to place an order online?
  • We accept a variety of payment methods to make your online shopping experience convenient. Accepted forms of payment include all major credit cards, providing you with flexibility and ease when placing your order. Additionally, we strive to accommodate various payment preferences to ensure a seamless and secure transaction process. Thank you for choosing us for your online orders!

• Do you charge sales tax for online orders?
  • Yes, sales tax is applied to online orders in accordance with United States law. Stockdale’s as a responsible entity, collects and remits sales tax as required by state tax laws. The amount of sales tax is determined based on the applicable tax rates in accordance with the laws of the state to which the order is being shipped. We appreciate your understanding and compliance with tax regulations as we work to provide a transparent and legally compliant shopping experience. Thank you for choosing us for your online orders!

Tax Exemption

• Where can I find a list of items that qualify for my tax exemption status?
  • To obtain a list of items that qualify for your tax exemption status, we recommend reaching out to your local government agency. They will provide you with detailed information on the specific items that are eligible for tax exemption in your region. If you have any further questions or need assistance, feel free to contact our customer support team, and we'll be happy to guide you in the right direction. Thank you for choosing us for your business needs!

• I forgot to add my tax exemption before checking out. Can I apply my tax exemption to an existing order?
  • Unfortunately, we cannot apply tax exemption to Buy Online Pickup in Store orders once they have been placed. However, rest assured that our store team can assist you in adding your tax exemption at the time of pickup. Simply inform our store staff about your tax-exempt status during the pickup process, and they will guide you through the necessary steps. We appreciate your understanding and cooperation in this matter. Thank you for choosing us for your purchases!

• How long does it take before I can use my tax-exemption(s) once I have completed registration?
  • Once you have completed your registration, you can use your tax-exempt status to make qualifying purchases immediately. There is no waiting period, and you can enjoy the benefits of tax exemption right away. We appreciate your prompt registration and look forward to serving you for all your tax-exempt purchases. Thank you for choosing us for your business needs!

• How Do I use my tax-exempt status for qualifying purchases?
  • To apply and use your tax-exempt status for qualifying purchases, follow these steps:
    • Bring Proof of Tax Exemption to the Store:
      • Bring your proof of tax exemption status to any of our stores. Our team will verify and document your tax exemption status on your account.
    • Connect Merchant Account with Online Account:
      • If you have a tax exemption certificate on file, ensure that your Merchant account is connected with your online account. This ensures a seamless connection.
    • Contact Customer Support for Verification:
      • If needed, contact customer support to verify that your Merchant account is properly connected to your online account. Our team is here to assist you in the verification process.
    • Reflect Tax Exemption Online:
      • Once the verification is complete, your tax exemption will be reflected when you make qualifying purchases online.

We appreciate your cooperation in following these steps to facilitate the application of your tax-exempt status for your business, company, organization, etc. If you have any further questions or need assistance, feel free to reach out to our customer support team. Thank you for choosing us for your tax-exempt purchases!

Website

• Can I increase the font size of the website?
  • To increase the font size on our website, follow these instructions based on your browser:
    • Internet Explorer:
      • In the upper browser, click View >> Text Size, then select the desired font size.
    • Firefox:
      • In the upper browser, click View >> Text Size, then select the desired font size.
    • Chrome:
      • Click on the Settings icon in the upper right corner.

These steps will allow you to customize the font size according to your preferences. If you encounter any difficulties or need further assistance, feel free to reach out to our customer service team. We appreciate your flexibility and commitment to making your browsing experience comfortable. Thank you for choosing us!

• How can I report issues concerning the website?
  • If you come across any issues or concerns while navigating the website, please don't hesitate to contact our customer service team. They are ready to assist you, address any problems you may encounter, and ensure a smooth and enjoyable online experience. Your feedback is valuable to us, and we appreciate your prompt communication in reporting any issues. Thank you for choosing us, and we look forward to providing you with excellent service!

• I getting an error message when I access pages of your site, what can I do?
  • If you encounter an ERROR message while accessing pages on our site, this can be due to various reasons. For immediate assistance or help in placing an order, we recommend reaching out to our customer service team. They are available to troubleshoot the issue, provide guidance, and ensure a smooth and satisfactory experience for you. Thank you for your patience, and we appreciate your prompt communication in resolving any site-related concerns. Our customer service team is here to assist you!