Shipping

Where we ship

Products ordered from Stockdale’s LLC (Stockdale’s) from its Stockdales.com website can be shipped to the 48 contiguous United States, Alaska, Hawaii, and the District of Columbia. Always make sure you enter the correct zip code.

Orders will not be processed online for shipping to areas outside the United States. Also, orders cannot be placed online for shipping to APO/FPO mailboxes, Post Office boxes, or Private Mail Boxes (PMB).

Orders will not be shipped to Post Office Boxes or Private Mail Boxes (PMB). A street address must be provided. Stockdale’s reserves the right to refuse any order.

Shipping Rates

All Shipping Rates are determined by the total weight of the items purchased as well as the shipping zone and zip code that the item(s) are being shipped to. A shipping charge will be designated on the order at the time of checkout. Subject to shipping restrictions which may change from time to time, items that weigh less than 70 lbs and that are not larger than 48 inches in length will be shipped by UPS for most orders. The order(s) will be shipped by UPS Standard Ground, UPS 3 Day Select, 2nd Day Air, or by Next Day Air depending on the selection made by the customer at the time of checkout. Stockdale’s reserves the right to select another shipping option if necessary. For example, very small items may be shipped by the US Postal Service (USPS). Also, items may be drop-shipped from the distributor or manufacturer.

Most shipments should follow the in-transit map below. However, there may be delays due to circumstances beyond our control. For shipment in the lower 48 contiguous states and the District of Columbia by UPS Standard Ground or USPS, allow up to 10 business days. Shipping to Alaska or Hawaii could require up to 21 days. A shipment option with Saturday delivery is not available.

Some taxing authorities also require the taxable amount to include any shipping and handling charges while others charge sales tax on the merchandise only. In Tennessee and Kentucky, the sales tax applies to the total cost of the items plus the shipping cost.

In-Transit Map

For UPS Ground Transit, the map listed below gives a general guideline as to when to expect shipment of your order. As noted above, there may be exceptions to this time-in-transit. Allow 2 extra days for shipment to Alaska and Hawaii.

Shipping Timeline

Business shipping days are Monday-Friday except for Holidays.

All on-line orders placed by 2PM Eastern Time will be shipped the same day if all items are in stock. Orders placed after 2PM Eastern Time will be shipped the next business day. For orders where an item is out of stock or there is a question on an item, the shipment may be delayed until all items can be filled on the order. Exceptions may apply to certain items. Stockdale’s also reserves the right to split shipments for items placed on one order as needed.

Orders placed for next-day delivery after 2PM Eastern Time on Thursdays will not be delivered until the following Monday. Orders for 2nd day air delivery after 2PM Eastern Time on Thursdays will not be delivered until the following Tuesday.

Exceptions may apply to certain items such as vaccines and biologicals that need to be refrigerated, oversized, and hazardous items.

Vaccines and Biologicals

On-line ordering of Vaccines and Biologicals may be unavailable or discontinued at any time. Should on-line ordering be available, then vaccines and other biologicals would be expected to be shipped in a styrofoam cooler/insulated container year-round, and may be subject to additional shipping requirements. A cooler/container will help protect your vaccines/biologicals from freezing in the winter and from getting too warm in non-winter months. Frozen gel packs will also be included at no charge in your cooler/container during non-winter months. If you have received your shipment on schedule but the gel packs feel warm to the touch, don't be alarmed, this may be normal given the current weather conditions. Simply refrigerate your vaccines/biologicals as soon as you get them.

Vaccines and other biologicals that are best shipped refrigerated will be shipped as follows:

• Orders placed on Mondays, Tuesdays and Wednesdays by 2PM Eastern Time will be shipped same day via standard ground (2 day), 2nd day air or next day air depending on customer selection. Orders placed on Thursdays will be shipped the same day by next day air or the following Monday for standard ground (2 day) or 2nd day air depending on customer selection.
• Orders placed on Fridays will not be shipped until the following Monday and will be shipped via standard ground (2 day), 2nd day air or next day air depending on customer selection.

Vaccine and biological orders of $250 or more are eligible for FREE UPS Standard Ground shipping (2 day service) for shipments within the 48 contiguous United States.

Vaccine and biological orders of $500 or more are eligible for FREE UPS 2nd Day Air shipping for shipments within the 48 contiguous United States.

Customer is responsible for all charges if next day air service is selected.

Selected areas of the United States are NOT eligible for UPS Standard Ground shipping with 2 day service. Vaccines and biologicals MUST be shipped to these areas via 2nd day air or next day air to ensure that they arrive within 2 days of shipment. These areas are as follows:

Alaska, Arizona, California, Connecticut, Hawaii, Idaho, Maine, Massachusetts, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Texas, Utah, Vermont, Washington state and Wyoming.

Due to state laws, vaccines and biologicals cannot be shipped to Rhode Island or Minnesota.

Vaccines and biologicals will not be shipped by the UPS 3-day Select option.

It is strongly encouraged that customers order vaccines and biologicals separately from other items when placing orders on the online catalog. Stockdale’s reserves the right to ship items placed on one order in separate shipments.

Oversized and Hazardous Items

Oversized and hazardous items will be subject to additional shipping fees. For large items such as fencing, gates, multiple bags that weigh 50 lbs or more, or any other heavy items over 70 lbs in weight, these items must be shipped by truck freight. You must call Stockdale’s directly at 423.876.0152 to place your order for oversized and heavy items. We will get a shipping quote for you for items that must be shipped by truck freight. Because flammable items must be shipped via surface shipping, they may be shipped separately from the rest of your order.

Promotional shipping offers do not apply to oversized, overweight, hazardous, and multiple bag shipments.

Backorders

Backorders of over $15 will be shipped within 21 business days at no additional charge. If it appears that it will take longer than 21 days to fill a backorder, Stockdale’s will contact the customer to see if he/she still wants to wait on the item from the manufacturer or distributor. A customer may choose to cancel a backorder at any time prior to shipment by contacting Stockdale’s at 423.876.0152 or by e-mailing info@stockdales.com.

Order Tracking

Once an order is shipped, you may receive a tracking number by email. You can use this order tracking number to track your shipment. Please keep in mind that it may take 24 hours for a tracking number to be activated. To better facilitate the receipt of email notifications, please ensure that your email account is active, working and that the firewall and spam filters settings are set correctly.