Returns

Return Authorization & Policies

Items purchased online may be returned or exchanged to Stockdale’s by mail or at a retail store location within 90 days of shipment. A copy of the original invoice must accompany the return. Items returned or exchanged must be in original condition with no signs of damage or use. Original tags must be in place.

If you are requesting to return an item due to an incorrect item being shipped or damaged during transit, you must notify Stockdale’s within 5 business days of receiving the shipment.

• In the case of an incorrect item, you will be given a return authorization number. Stockdale’s will issue a call tag for a carrier (UPS, FedEx or USPS) to pick up the package and return to Stockdale’s. Please ship the item(s) back in its original box and enclose the original invoice. The item will either be replaced or credit will be issued in the form of a check or in-store credit. In the case of an error on our part in the shipment of your order, the customer will be refunded the original shipping charges. Shipping charges will not be refunded in any other returns or exchanges. 
• In the case of item(s) damaged during transit, Stockdale’s will contact the carrier to inspect the shipment. Please keep the item in its original container or packaging and notify us immediately (within 72 business business hours). Please keep all damaged goods for inspection by the carrier's representative. If a package appears damaged at the time of delivery, you have the right to refuse it - please notify us of refused packages within 72 hours. If you need replacement merchandise, please notify us immediately.

Certain items are not returnable. This includes vaccines and biologicals that need to be refrigerated, hazardous items, and clearance or discontinued items. Other items not returnable include books, CDs, DVDs, dewormers, flea and tick topical treatments, and special orders. No returns will be accepted on these items.

Return By Mail

You must request a return authorization number when returning an item by mail. The original invoice and all original packaging and tags must be included in your return. You must also write your return authorization number and include it in the package. Please indicate if you are exchanging an item for a different size, color, etc. or if you are requesting a refund. Items may be mailed back to the following address:

Stockdale’s
Attn: Returns Dept
5450 Highway 153
Hixson, TN 37343

For your protection, we suggest that you mail the package back by UPS, FedEx, or the USPS (choose a USPS service with package tracking). Once we receive your package and inspect it, your exchange or return will be processed.

For original purchases made online by credit card, a refund will be issued by check as Stockdale’s does not store credit card information purchases. Allow up to 14 business days for a return to be processed.

Return In-Store

Items purchased online may be exchanged or returned at any Stockdale’s retail store under the policies stated above. The original invoice must accompany the return.

For original purchases made online by credit card, a refund will be issued by check as Stockdale’s does not store credit card information on purchases. Allow up to 14 business days for a return to be processed.